IGNITE
Taking Customer Service to the Next Level
Connect, gain fresh insights, and discover powerful tools to help you engage, retain, and grow client accounts.
Join us for this virtual event
Thursday, August 14, 2025
12PM - 3:30PM EST
Connect, gain fresh insights, and discover powerful tools to help you engage, retain, and grow client accounts.
Join us for this virtual event
Thursday, August 14, 2025
12PM - 3:30PM EST
Customer Service Managers and leaders who own relationships with our clients
Whether you're leading teams, managing client accounts, or supporting operations, Ignite will equip you with new tools and ideas to fuel your success.
August 14, 2025 12:05 pm
Christine Woodward
Chief Marketing Officer
Canteen
Every touchpoint matters. Discover how to build deeper relationships by prioritizing client needs, delivering value at every interaction, and creating experiences that drive trust and long-term loyalty.
August 14, 2025 12:30 pm
Chris J. Taylor
VP of Markets and Vending Strategy | Canteen
Sarah Quirk
Retail Leader
Canteen One
Ashley Smith
Retail Leader, Mid-South
Canteen
Sierra Caldwell
Retail Leader, Pacific
Canteen
Scott Devine
VP, Loss Prevention
Canteen
Your words have power. This session will show you how to lead market and vending conversations that uncover client needs, position our solutions effectively, and turn relationships into revenue.
August 14, 2025 12:30 pm
Heather Putnam
Director of Sustainability
Canteen
Krista Brown
Director of Sustainability
Canteen
Brandon Booth
CSM, Northeast Division
Canteen
Sustainability can be a powerful differentiator. Learn how to align our initiatives with client priorities, lead with shared values, and use sustainability storytelling to deepen engagement and drive long-term partnerships.
August 14, 2025 12:30 pm
Steven Alspach
National Director, OCS
Canteen
Join Steven Alspach for an insightful look at how Canteen’s All Day Refresh program goes beyond the traditional morning coffee break to create impactful, full-day experiences. From aligning emerging trends with client goals to navigating successful customer conversations, Steven will also share how you can make a smooth transition from sales to service, with strategies that build trust and drive results.
August 14, 2025 01:00 pm
Andrew Fitzgerald
VP, Culinary Innovation
Cuisines
Shannon Mitchell
Regional Chef, Midwest
Cuisines
Andy Furness
Regional Chef
Cuisines
Brooke Hall
Director of Consumer and Associate Experience
Canteen
Innovation keeps clients engaged. Explore how promotions, branded concepts, and the Cuisines rebrand are redefining the dining experience — and learn how to use “what’s new” as a driver of retention and loyalty.
August 14, 2025 01:30 pm
Dianna Nicolas
Director of Business Insights
Canteen
Kerry Cohen
Director of Retail and Product Strategy
Canteen
Jessica Ball-Meyer
Procurement Analyst
Canteen
Daniel Alspach
Field Implementation Manager
Canteen
In this session, we’ll show how to turn data into client wins using Cold Brew as a case study. Learn how to use the Client Retention and Same Store Sales dashboards to spot opportunity-rich accounts, uncover performance gaps, and lead with value. When you make the client the hero, data becomes your most powerful sidekick.
August 14, 2025 01:30 pm
Michael Kaiser
VP, Business Development
Tradecraft
Diandra Harvin
Brand Manager
Tradecraft
Derek Craig
Field Implementation Manager
Tradecraft
Pernell Cezar
Founder
BLK&Bold
Jim Oller
Program Manager
Tradecraft
Customer-first thinking drives lasting partnerships. Join Tradecraft and BLK & Bold Co-Founder Pernell Cezar to explore how intentional experiences, brand alignment, and small scalable moves can deliver big client impact.
August 14, 2025 02:00 pm
Joann Canaday
VP, Human Resources
Canteen
Travis McIntosh
HR Director, Northeast Division
Canteen
Client growth starts with personal growth. Explore tools and resources designed to build your confidence, sharpen your skills, and empower you to show up as a stronger, more strategic partner in every client interaction.
August 14, 2025 02:00 pm
Jeremy Cauble
Director, Strategic Solutions
Canteen
Bill Joering
Regional Director, Northeast Division
Canteen
Diego Castillo
Regional Director, Southeast Division
Canteen
Roger Sweeney
Regional Director, Midwest Division
Canteen
Andres Hernandez
DOM, Southeast Division
Canteen
Clients expect progress. Learn how to lead proactive conversations that uncover evolving needs and introduce new solutions that align with client goals, drive innovation, and differentiate your approach.
August 14, 2025 03:00 pm
Barb Pellegrino
VP, Marketing
Canteen
Shannon Craige
Senior Director, National Accounts
Canteen One
Jacki Gregory
Client Engagement Marketing Manager
Canteen
Kasey Wooten
CSM, Mid-South Division
Canteen
National Director, OCS
Canteen
Field Implementation Manager
Canteen
Procurement Analyst
Canteen
Director of Sustainability
Canteen
Retail Leader, Pacific
Canteen
VP, Human Resources
Canteen
Regional Director, Southeast Division
Canteen
Director, Strategic Solutions
Canteen
Founder
BLK&Bold
Director of Retail and Product Strategy
Canteen
Field Implementation Manager
Tradecraft
VP, Loss Prevention
Canteen
VP, Culinary Innovation
Cuisines
Regional Chef
Cuisines
Director of Consumer and Associate Experience
Canteen
Brand Manager
Tradecraft
District Manager, Southwest Division
Canteen
VP of Markets and Vending Strategy | Canteen
Regional Director, Northeast Division
Canteen
VP, Business Development
Tradecraft
Regional Chef, Midwest
Cuisines
Director of Business Insights
Canteen
VP, Marketing
Canteen
Director of Sustainability
Canteen
Retail Leader
Canteen One
Retail Leader, Mid-South
Canteen
Regional Director, Midwest Division
Canteen
Chief Marketing Officer
Canteen
Stay tuned for more details!
